What are your hours?
We are open from 9 am to 9 pm every day. Please visit our Google Profile for updates and holiday hours.
Do you offer a loyalty program for repeat customers?
Yes, we do! We are always looking for ways to reward our loyal customers. Please find out more about our loyalty program on our Friends of Phenotopia page.
What methods of payment do you accept?
We accept debit cards and cash. An ATM is also available at Phenotopia’s retail location.
Can I make an order online?
Yes, we do! Our website’s menu allows you to reserve your order online and pick up and pay in-store or online. Online orders are limited to same-day pickup only. Online ordering is free of charge, please visit our menu to find out more.
What are the taxes?
The State of California and the local authorities collect taxes on all sales at Phenotopia.
The taxes are:
15% Excise Tax on all cannabis purchases.
9.25% Sales Tax on all purchases.
What if I forget my identification?
Unfortunately, for legal reasons we cannot sell cannabis to you without a valid ID, so please make sure to bring one with you!
Do you have customer discounts and deals?
Yes, we have a great variety of deals. First-time customers receive 20% off the subtotal, plus we offer discounts for veterans, seniors, and cannabis industry workers – just ask, and have your applicable ID ready.
For all our current specials and sales, please check our deals page to learn more.
Are all of your available products visible on your online menus?
Yes, all the products on our Phenotopia menu are currently available for purchase.
Do you deliver?
Currently, we do not offer delivery.
Do you accept product returns?
Defective products may be returned with a receipt within 30 days at the store manager’s discretion. Rest assured, no matter what the situation is we pledge to always go above and beyond to make sure you leave with a smile.
Do you accept medical recommendations?
Yes, you must be at least 18 years old, have a valid ID, and medical recommendation for all medical purchases (no copies please).
Am I required to pay taxes if I’m a medical patient?
If you possess a valid California Medical Marijuana Identification Card, you are not required to pay the sales tax.
What are the age requirements and limits for purchasing cannabis at Phenotopia?
Recreational customers must be at least 21 or older and Medical customers must be 18 or older.
What is the maximum amount of cannabis can I purchase in one day?
Adult Recreational customers:
1 oz Flower
8000mg/8g Extracts, Edibles, Infused (or combined equivalent)
Medical Patients:
8 oz Flower
12 Plants
8000mg/8g Extracts, Edibles, Infused (or combined equivalent)
Is the cannabis you sell tested by a laboratory?
Yes, all cannabis products sold in licensed retailers are tested by an independent lab for microbiological contamination, pesticides, residual solvents as well as THC potency.
Do you accept product recommendations?
Absolutely, we love to get customer input on products. If you prefer a particular product and don’t see it on our menu, please let us know! Send us an email at line info@gophenotopia.com or let a staff member know in person when you visit.
